My platform is Windows 7, 64 bit.

What I did was the following :

1. I uninstalled my previous incorrect installations.

2. I uninstalled ALL Java installations (found 3 on the machine).

3. I uninstalled Abobe Air.

4. Rebooted the laptop.

5. Disengaged the anti-virus software.

6. Disengaged the security software like Rapport.

Once the above was done I re-logged on to the EasyFile website, downloaded the software on my harddrive, extracted from the Zip file, then ran the installation. I accepted all changes requested by the software like loading the applicable version of Java and Abobe Air, as used by SARS.

Once all done, I attempted to access the EasyFile system and guess what, it worked like a dream. I was able to load a previous backup, synchronise, update, etc. All worked well.

I then rebooted by laptop, to re-engage all the security software. The program still worked.

One major concern. Please do NOT, not at all, allow the Java to upgrade to the latest version of Java. Permitting this, will result in you having to redo the entire process, as you wil be back to square 1 with the problems.

So, the overall impact for me, was the Java program. It has to be Java version 6, update 6. Anything later, is hell.

Hop this helps you.

Kind Regards

Mohammed SM Gathoo

Group Human Resources

From: PL Myburgh [mailto:plm@mweb.co.za]
Sent: 18 April 2013 10:36
To: Mohammed Gathoo [ MTN Group - South Africa ]
Subject: Re:

Hello Mohammed,

Thanks for your query ....  unfortunately we also have to suffer with EasyFile, and dont always have the answers. In your case, I'd like to suggest that you un-install EasyFile, as well as all other programs it uses, in particular Adobe-Air. Then start over by re-downloading and installing EasyFile .... and hope it works

Regards - Pierre Myburgh

Serendipity Software

PS. Let me know the outcome, because our knowledge can then help other users

----- Original Message -----

From: Mohammed Gathoo [ MTN Group - South Africa ]

To: plm@mweb.co.za

Sent: Wednesday, April 17, 2013 4:58 PM

Hi,

Due to a technical issue I was forced to change my laptop to a new one, and attempted to install the latest version of EasyFile from the SARS website, version 6.2.2 I think.

My software platform is Windows 7, 64 bit version.

The program installs, checks the Java and Air versions for compatibility but then, just before the logon script is run, a dialog box with the word “Processing” appears. And this is where is stays, indefinitely. It just refuses to go beyond this point until it times-out, and the log-in dialogue appears. I would capture my details, but then again, the processing thing would happen again, and it stays like that.

In other words, I just cannot access the system.

Please can you advise, thanks.

Kind Regards

Mohammed SM Gathoo